All issues regarding trade sending should now be resolved. If you still are experiencing issues please make contact through either discord or a support ticket.

Terms of Service

Last Updated: July 17, 2026

1. Agreement to Terms

By accessing and using Stash.TF ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access or use our service.

2. Services and Nature of Transactions

Stash.TF operates a website through which users may buy or sell Team Fortress 2 (TF2) Mann Co. Supply Crate Keys ("Keys") in exchange for cryptocurrency. By using our service, you acknowledge and agree to the following:

We Are the Counterparty — Not an Intermediary

Stash.TF is the direct buyer or seller in every transaction on this site. We do not operate a marketplace, exchange, escrow service, or peer-to-peer platform that connects third-party buyers and sellers. We do not act as an agent, broker, intermediary, or facilitator on behalf of any other party. All trades are conducted solely between you and Stash.TF.

When You Buy Keys

When you purchase Keys from us, you are the buyer and Stash.TF is the seller. You agree to pay the listed price in the specified cryptocurrency; we agree to deliver the agreed number of Keys to your Steam account after payment is confirmed. Title to and risk in the Keys pass to you upon successful delivery via Steam trade.

When You Sell Keys

When you sell Keys to us, you are the seller and Stash.TF is the buyer. You agree to transfer the agreed number of Keys to our Steam account via trade; we agree to pay you the listed payout in the specified cryptocurrency after we verify receipt of the Keys. Title to and risk in the Keys pass to us upon successful receipt via Steam trade.

Automated Fulfillment

Our Steam trading bot is operated by Stash.TF and acts solely on our behalf to send or receive Keys as part of fulfilling our obligations under these transactions. The bot is not a separate trading partner, marketplace participant, or third-party seller.

Pricing and Offers

All buy and sell rates displayed on Stash.TF are offers made by us. We set, publish, and may change our prices at any time without prior notice. A binding contract is formed only when you complete the steps required for your order and we accept or fulfill it according to these Terms.

Virtual Items and Third-Party Platforms

  • Keys are virtual in-game items subject to the terms, policies, and availability of Steam and Valve Corporation
  • Stash.TF is not affiliated with, endorsed by, or sponsored by Valve Corporation or Steam
  • We have no control over Steam trade holds, account restrictions, inventory visibility, or changes to Valve's policies that may affect your ability to trade
  • You represent that you have the legal right to transfer any Keys you sell to us and that they are not stolen, fraudulently obtained, or subject to any restriction on transfer

Except where expressly stated in these Terms, all completed sales are final and non-refundable.

3. Pricing and Payment

  • All buy and sell rates are listed in the specified cryptocurrency
  • Prices are subject to change based on market conditions and may be updated without notice
  • When buying Keys, payment must be completed and confirmed before Keys are delivered
  • When selling Keys, payout is made only after we receive and verify your Keys via Steam trade
  • Cryptocurrency transactions cannot be reversed once confirmed on the blockchain
  • You are solely responsible for any network fees, gas costs, or transaction fees associated with sending or receiving cryptocurrency

4. Delivery and Fulfillment

Buying Keys from Us

  • Keys are delivered only after your cryptocurrency payment is confirmed on the blockchain
  • Delivery times depend on blockchain confirmation times and Steam trade availability
  • You must provide correct and valid Steam trade information
  • Typical delivery time is within 24 hours of payment confirmation

Selling Keys to Us

  • Your cryptocurrency payout is sent only after we verify receipt of your Keys via Steam trade
  • Payout times depend on blockchain network conditions and our verification process
  • You must send the correct number of Keys to our official Steam bot and accept the trade on Steam
  • You are responsible for providing a valid wallet address for your chosen payout method
  • Network fees may be deducted from your payout where applicable

5. Refund Policy

We maintain a strict no-refund policy for completed purchases:

  • All sales are final without exception
  • No refunds will be issued once payment is confirmed and keys are delivered
  • We are not responsible for user errors in payment or trade information
  • Accidental or duplicate purchases are not eligible for refunds

Incorrect Payment Amounts

If you send the wrong amount of cryptocurrency—for example, too much or too little for your order—you may request a refund. Refunds for incorrect payment amounts are processed manually and are subject to the following:

  • You must contact us with your transaction details to request a refund
  • A processing fee of $0.50 USD (or the equivalent value in the cryptocurrency used) will be deducted from any refund to cover the cost of manually processing the return

6. User Responsibilities

You agree to:

  • Provide accurate trade information
  • Use the service legally and ethically
  • Not attempt to manipulate or abuse the system
  • Be of legal age in your jurisdiction
  • Comply with Steam's terms of service
  • Maintain the security of your account